The CAPCOG Emergency Communications Division has scheduled 42 classes for 2023 for telecommunicators to obtain their mandated training as well as advance their career knowledge. While more courses are still be planned, two popular upcoming February courses are in-Person CPR Training for Telecommunicators and Criminal Law for Telecommunicators.
“CAPCOG wants to offer quality training that is easily accessible to the region’s telecommunicators; scheduling courses out as far as possible helps them plan when to take required and non-required classes,” said Pamela Frisk, CAPCOG 9-1-1 senior training and public education specialist.
Emergency telecommunicators who enroll in the February 21 criminal law course will be familiarized with the Texas Code of Criminal Procedure, basic Texas Penal Code statutes, various Texas Family Code and Civil Process statutes, as well as liability issues. The course prepares telecommunicators to understand the types of incidents 9-1-1 callers are experiencing, so they can quickly dispatch a proper response while gathering appropriate information for first responders.
The CPR course is a prerequisite for newly state mandated Cardiac Emergency Communications course. Emergency Telecommunicators taking the course will get hands-on training on how to conduct CPR on adults, children and infants as well as how to use automated external defibrillators. The physical experience is meant to provide better situational awareness to 9-1-1 call-takers and allow them to communicate the process of performing the live saving techniques more effectively. While the two February 10 courses are full, additional courses are begin scheduled.
Emergency Communications personnel can review and registered for scheduled courses at training.capcog.org/emergency-telecommunicators. The site will be updated with more courses, such as 80-hour basic emergency telecommunicator courses, throughout the year.
Find emergency telecommunicator training.
Learn more about the Emergency Communications Division.
